Issue 2 Focus on Manufacturers’ Word of Mouth
Concerned about the manufacturer’s reputation can be understood from the following three aspects, respectively, customer cases and testimonials, to examine the manufacturer’s history and qualifications and after-sales service.
The first is customer cases and testimonials, which can be divided into manufacturers’ official website and directly contact manufacturers to get.
1. Manufacturer’s official website display: regular special gas cabinet manufacturers usually display some customer cases on their official website, including the names of cooperative customers, usage scenarios, project profiles and so on. You can view these cases to understand the application of the manufacturer’s products in different fields. If the manufacturer has cooperation cases for famous enterprises or large-scale projects, it can reflect the reliability of its products and the strength of the manufacturer to a certain extent. For example, if the manufacturer has provided special gas cabinets for a well-known semiconductor company, it means that its products may have met the industry’s high requirements for the safety and stability of gas supply.
2. Directly contact the manufacturer to obtain: you can directly ask the manufacturer whether there are similar needs of customer cases can be referred to, or can provide customer contact information for consultation. If the manufacturer can actively cooperate and provide real, detailed customer cases and contact information, it shows that it has confidence in its own products and is willing to let potential customers understand the actual use of the situation. When communicating with the customers provided by the manufacturer, focus on asking about the experience of using the special gas cabinet, whether there has been a failure, the manufacturer’s response speed and problem-solving ability.
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Examine the history and qualification of the manufacturer such as the following three ways to understand
1. Years of operation: The years of operation of a manufacturer can reflect its stability and market recognition to a certain extent. Generally speaking, manufacturers with longer operating time have accumulated more experience and technology, and may be more secure in product quality and after-sales service. However, it can not be generalized, some emerging manufacturers may rely on innovative technology and quality service to quickly gain market recognition, so it is also necessary to combine with other aspects of a comprehensive assessment.
2. Qualification: Check whether the manufacturer has the relevant industry qualification certificates, such as quality management system certification (such as ISO 9001), environmental management system certification, special equipment manufacturing license. These certifications are manufacturers of production management and product quality in line with certain standards of proof, with a full range of certified manufacturers are usually more standardized in the production process and quality control, product quality is more secure.
3. Honors and awards: to understand whether the manufacturer has won the industry’s honors, awards or patents. For example, to obtain the “high-tech enterprise” title, a technical innovation awards or have a number of related patents manufacturers, usually in the technology research and development and product innovation has a certain advantage, its products may be more competitive, and the reputation is relatively good.
After-sales service evaluation
1. After-sales response speed: to understand the response speed of the manufacturer when customers encounter problems. Relevant information can be obtained by consulting the manufacturer’s existing customers or checking online reviews. A fast after-sales response can minimize the impact of equipment failure on production or experiments, avoiding greater losses.
2. Repair and maintenance services: Find out whether the manufacturer provides regular repair and maintenance services, as well as the contents and charges of the services. Good repair and maintenance services can extend the service life of the special gas cabinet to ensure the long-term stable operation of the equipment. (Foreign customers provide video guidance on maintenance)
3. Customer training: Ask the manufacturer whether to provide customer training, including the use of equipment, precautions, routine maintenance and other aspects of training. Comprehensive customer training can help customers better use and maintain the special gas cabinet, reduce the faults and problems caused by improper operation. (Foreign customers provide video operation tutorials)
Post time: Aug-27-2024